This accessibility statement applies to  https://www.goldwell.com/zh-cn/home/
Here Shanghai Si Rui Professional
Haircare Co. Ltd, China* we aim to provide a website that is accessible to all, regardless of the device you choose to use or any accessibility requirements you may have. 
Accessibility features While we are continually improving the user experience for everyone, here are just some of the ways we have worked toward improving the accessibility of our website: 

• You should be able to: 
• use assistive technologies to interact with the website;
• navigate most of the website using a keyboard or speech recognition software;
• view an alternative description of images;
• view captions or transcripts for videos;
• stop moving elements; and
• turn sounds on and off. 

The Web Content Accessibility Guidelines (WCAG) provides a wide range of recommendations for making web content more accessible. We regularly test our website against WCAG standard 2.1 level AA. 

Compatibility with browsers and assistive technologies
This website is designed to be compatible with common assistive technologies and the latest version of major browsers.
With older browsers, some aspects of the website may not display optimally.

Testing Methods
We regularly test our website using automated tools, manual checks, and user feedback to ensure ongoing compliance.

Feedback
We welcome your feedback on the accessibility of our website. If you have any difficulties while using our website, you can contact our Customer Service Team:

• by calling us on (86) 21 62721938， MO - FR    9:00 AM - 5.30 PM
• by using our contact form here. 

To help us understand your query, please include the following information when you contact us:

• details of the issue;
• the page (including the URL) where you encountered the issue; 
• details of the computer, software and assistive technologies you use (if any); and
• any relevant documents, screenshots, or evidence relevant to the issue (if any).

We aim to acknowledge all queries within five working days. If you are not satisfied with our response, you can contact the relevant mediation body in your country of residence. 
For Germany:
Schlichtungsstelle nach dem Behindertengleichstellungsgesetz:
Schlichtungsstelle BGG 
Mauerstraße 53, 10117 Berlin 
Telefon: 030 18527-2805 
E-Mail: info@schlichtungsstelle-bgg.de 
Web: www.schlichtungsstelle-bgg.de 

Privacy
Please see our Privacy Policy for details on how we collect and process any personal data you might share with us when providing feedback.
This statement was prepared on 11 June 2025 and last reviewed on 11 June 2025.