Last updated: September 23, 2025
This accessibility statement applies to https://www.goldwell.com/en-za/home/.
Our commitment to accessibility is integral to our core values. We aim to provide a website that is accessible to all users, regardless of ability, device, or technology. This includes ensuring our digital content is usable by people with visual, auditory, cognitive, and motor disabilities.
Legal and Regulatory Framework
While South Africa does not have a single, explicit law mandating web accessibility, our commitment is driven by the legal and ethical principles of the country. This includes adhering to the principles outlined in:

• The Constitution of the Republic of South Africa: Which ensures the fundamental rights to equality and non-discrimination.
• The Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA): Which prohibits unfair discrimination, a principle that extends to digital platforms and services.
• The Rights of Persons with Disabilities Act (RPDA): Which promotes, protects, and monitors the rights of persons with disabilities, encompassing the digital realm.

Conformance Status
We are actively working to maintain and improve the accessibility of our website. To achieve this, we conform to the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are developed by the World Wide Web Consortium (W3C) and provide a comprehensive set of recommendations for making web content more accessible.
Our efforts include:

• Providing text alternatives for images and other non-text content.
• Ensuring the website is fully navigable via a keyboard.
• Including captions and transcripts for multimedia content.
• Maintaining clear and sufficient color contrast.
• Creating a consistent and predictable website layout.

Feedback and Complaint Resolution
We welcome your feedback on the accessibility of our website. Your input is crucial for us to identify and address barriers. If you encounter any difficulties, please contact our Customer Service Team at:
Email: info@twincare.co.za
Telephone: +27 11 305 1600
Contact Form: https://www.goldwell.com/en-za/contact -us/
To help us resolve the issue efficiently, please provide the following information:

• The nature of the accessibility issue.
• The URL of the page where you encountered the issue.
• Details of the computer, software, and any assistive technologies you are using.

We will acknowledge your query within five business days and aim to provide a full resolution as soon as possible. If you feel that your query has not been adequately addressed, you may have recourse through South Africa's human rights and equality bodies, such as the Human Rights Commission.